Privacy Policy

Listen are a fundraising agency, whose clients include some of the world’s leading charities.
This notice explains what information we process about you & why.

If we've called you

We act as a Processer on behalf of our clients, who are the Controllers for any information we are supplied and/or process about you (Personal Data). We do this under contract to contact you about your support of the charity/organisation for direct marketing purposes, to clarify details you have supplied them for administration purposes, and/or to fulfil a request you have made from them.

If you would rather not hear from a particular organisation we're contacting you on behalf of, then you can tell us at any time when we call you, by calling our Supporter Experience Team on 0207 619 6620, or by emailing info@listenfundraising.com. We'll need a few bits of information to action your request, such as your name and the phone number we contacted you on.

We take Data Protection very seriously and always conduct checks to assist our clients in ensuring they are processing your data fairly and lawfully in accordance with data protection legislation.

In fulfilling our obligations to our clients, we will contact you and record the outcomes of each contact. We will also record the conversations we have with you for quality, and monitoring purposes, as well as recording any relevant information you provide us during those conversations. This information is protected on our systems against unauthorised access and returned to the client via secure transfer methods. Your information is removed from our systems one year after the particular activity in question.

If you request we do not contact you in future, we will retain your contact details to ensure that we can comply with your request.

We do not outsource any management, quality monitoring or call handling. We do use some third party services to help us deliver some aspects of the service we provide to clients (for example we use services for address validation and TPS checking). These suppliers are engaged under contracts that contain data protection clauses, and all data is processed in the EEA.

You have rights about how a company processes your Personal Data. For example, you have the right to be informed, which means that the Controller needs to tell you if they are processing information about you and what they are processing it for. You can also request the Personal Data a Controller holds about you via a Subject Access Request, have incorrect Personal Data updated, opt-out of certain types of Processing (such as direct marketing), or to object to a Controller processing your Personal Data altogether.

Privacy Questions

We can assist you in exercising your rights under the Data Protection Legislation by helping you contact the Controller to make a request. Once you have made that request, we as a Processor will then assist the Controller in fulfilling your request. If you would like us to do so, please contact our Supporter Experience Team by phone on 0207 619 6620, by email on info@listenfundraising.com, or by post at Supporter Experience Team, Listen, 9 -13 Highbury Studios, 8 Hornsey Street, London N7 8EG.

If you feel that a request has not been dealt with to your satisfaction, you have the right to make a complaint to the ICO or another supervisory authority.

If you're a Listen Employee

We are the Controller for the information we process about you (Personal Data).

We process your Personal Data in order to conduct our business activities. We do this both as part of our contract with you, as required by applicable laws (such as employment law and the equalities act), and as a legitimate interest to the business.

We process Personal Data about you to manage your pay, employment, performance and HR matters. This will include your contact details (including name, address, phone number(s) email and next of kin), pay (including salary, tax code, national insurance number), performance (including coaching and disciplinary notes), and other details you may tell us about during the course of your employment. Details about how long we hold your details can be found in your employee handbook.

You have rights about how we process your Personal Data, such as:

Privacy Questions

If you have any requests concerning your personal information or any queries with regard to these practices, you can contact Listen's Data Protection Representative:
Email: Data.protection@listenfundraising.com
Post: Data Protection, Listen, 12-13 The Studios, 8 Hornsey Street, London, N7 8EG

If you feel that a request has not been dealt with to your satisfaction, you have the right to make a complaint to the ICO or another supervisory authority.

If you're a visitor to our website

We collect information from you via forms and email you submit via this website so we can respond to your enquiries. We also collect information automatically about visits to our website via cookies; please see our Cookies Section for more details.

We’ll use the information you provide us or that is collected automatically via this website so we can: Provide information about products and services; Deal with your enquiries and requests; Administer this website; Improve your browsing experience of the website; provide third parties with statistical information about our users – but this information will not be used to identify any individual user.

If you make a request via our online form or via email, we may contact you via email or phone in order to fulfil that request. If you would like to specify a method of contact, please indicate that preference in your request. You can change that preference at any point, please email us at info@listenfundraising.com, or call us on 0207 619 6620. Alternatively you can also write to us at Data Protection, Listen, 9 -13 Highbury Studios, 8 Hornsey Street, London, N7 8EG.

We will never use the information you have provided us with for marketing purposes, and we won’t provide it to any third parties for them to market to you either. We will only share your data with third parties if we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or if we have your consent.

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies may restrict your use of our website.

Privacy Questions

If you have any requests concerning your personal information or any queries with regard to these practices, you can contact Listen's Data Protection Representative:
Email: Data.protection@listenfundraising.com
Post: Data Protection, Listen, 12-13 The Studios, 8 Hornsey Street, London, N7 8EG

If you feel that a request has not been dealt with to your satisfaction, you have the right to make a complaint to the ICO or another supervisory authority.

Data Protection Legislation

The General Data Protection Regulations (GDPR) are effective from 25th May 2018, and contain certain rights for the individual, and obligations for organisations. Full details can be found on the Information Commissioner's website: https://ico.org.uk/